FAQs
Frequently Asked Questions
Find answers to common questions about our services, pricing, and processes.
Safety & Compliance
Are you SiteWise certified?
Yes, we hold Gold SiteWise certification for two years running. Health and safety are a top priority.
Are you a Master Electrician?
Yes, we are. That gives our customers added peace of mind and access to the Master Electrician's workmanship guarantee.
Are your electricians qualified for high-risk work?
Yes. We're trained for working at heights and hold safe chemical handling certifications.
Do you provide Certificates of Compliance?
Yes, we provide COCs for all electrical work as required by New Zealand regulations.
What electrical standards do you follow?
We follow AS/NZS 3000.2018 wiring rules and comply with all WorkSafe NZ requirements.
Are you fully insured?
Yes, we carry full public liability and professional indemnity insurance.
Payment & Finance
Do you offer finance or payment plans?
We partner with MTF Finance Dunedin South for project financing. We'll guide you through the process and help with paperwork.
Do you provide fixed-price quotes?
Yes, detailed fixed-price quotes with no hidden costs. You'll know exactly what your project will cost upfront.
Any perks for SuperGold Card holders?
Yes, A1 Electrical offers SuperGold Card discounts to eligible customers.
Are there any special promotions available?
We pass on promotional offers from suppliers, especially Mitsubishi heat pumps. Just ask when you contact us.
Services & Specialisations
What heat pump brands do you install?
We install Mitsubishi, Panasonic, Fujitsu, and Toshiba. Mitsubishi are made specifically for NZ conditions.
Do you work on commercial electrical projects?
Yes, we handle all commercial electrical work including retail fitouts, medical centres, schools, and office buildings throughout Otago.
What smart home systems do you install?
We specialise in Schneider Wiser Smart Home systems with smart switches, outlets, and automation.
Do you provide electrical inspections and reports?
Yes, including pre-purchase inspections, insurance reports, rental property certificates, commercial compliance certificates, and RCD testing.
Do you install EV charging stations?
Yes, we install Tesla, BMW, and Schneider EV charging stations for homes and businesses.
Which brands do you recommend?
For switchboards we recommend Schneider, Legrand, and Vynco. For circuit protection, Schneider breakers and RCDs for reliability and NZ compliance.
Service Areas
Which areas do you cover?
We serve the entire Otago Region, including Dunedin and surrounding communities.
Do you work in rural areas?
Yes, we provide electrical services to rural properties throughout Otago, including power line wrapping and agricultural electrical work.
How far will you travel for electrical work?
We cover the Otago Region. For larger projects beyond this area, contact us to discuss.